Frequently Asked Questions

1. How do I contact Decal Craft?
2. What are the directions to Decal Craft?
3. What are waterslide decals?
4. What are the applications of your waterslide decals?
5. What temperatureare these decals fired at?
6. What factors are associated with the costing of decals?
7. What information is required to obtain a price estimate?
8. What is the minimum amount of decals I have to order?
9. What information do I need to know before placing an order?
10. What are town names and what are they used for?
11. What artwork is required for making decals?
12. What file formats are acceptable for sending in an artwork file?
13. What stock decals are available?
14. Do you have a catalog?

1. How do I contact Decal Craft?

Office Hours: Monday to Friday, 9:00AM to 5:00PM (EST)
3400 Midland Avenue, Suite #7 Toronto, Ontario M1V 4Y4     CANADA	Voice: (416) 292-8452 Fax: (416) 292-9101 Toll Free:1-888-90-DECAL(33225) Canada Only Toll Free Fax: 1-866-90-DECAL (USA/Canda)	General:info@decalcraft.com Art: artwork@decalcraft.com Admin: admin@decalcraft.com

Top
 

2. What are the directions to Decal Craft?

Directions from Hwy 401: Exit Kennedy Rd.  Travel north on Kennedy Rd. to Finch Ave.  Travel East (Right) on Finch Ave. to Midland Ave.  Travel North (Left) on Midland Ave. to #3400, Unit 7  Directions from Hwy 404: Exit Finch Ave.  Travel East on Finch Ave. to Midland Ave.  Travel North (Left) on Midland Ave. to #3400, Unit 7  Directions from Hwy 407: Exit Kennedy Rd.  Travel South on Kennedy Rd. to Steeles Ave.  Travel East on Steeles Ave. to Midland Ave.  Travel South on Midland Ave. to #3400, Unit 7

Top
 

3. What are waterslide decals?

A waterslide decal is a transfer printed onto a special paper that will allow your design to slide off the paper when submersed in water. Waterslide decals are considered an indirect decorating process because the enamels are printed flat onto the transfer paper before being applied onto the product.
Top
 
4. What are the applications of your waterslide decals?

Ceramic decals can be fired onto stoneware, bone china, and porcelain (lamps, mugs, college steins, souvenir/collector plates, ashtrays, tap handles, tiles, etc). Glass decals are for soda lime glassware (drink ware) and borosilicate (pyrex) glass (beer steins, wine glass/flutes, tiffany lamps, bottles, test tubes, glass mugs,etc).
Top
 
5. What temperature are these decals fired at?

Ceramic decals are fired at 750 - 850 degrees Celsius (1390 - 1575 degrees Fahrenheit), recommended cone: 017. Glass decals are fired at two firing temperatures.
• Soda Lime: 580 - 585 degrees Celsius (1050 - 1150 degrees Fahrenheit), recommended cone: 022.
• Borosilicate: 649 - 677 degrees Celsius (1200 - 1250 degrees Fahrenheit), recommended cone: 020.


Top
 

6. What factors are associated with the costing of decals?

The cost of a decal will depend on the number of colors to be printed, the size of the image, and the quantity required. Additional charges to consider are artwork/film charges, shipping and taxes.
Top
 
7. What information is required to obtain a price estimate?

Refer to the quotation request section for detailed information.
Top
 
8. What is the minimum amount of decals I have to order?

Our minimum order quantity per design is 72 pieces. We also print name drops (town names) and backstamps, with a minimum quantity of 200 pieces per name.
Top
 
9. What information do I need to know before placing an order?

Detailed information is provided in the Ordering information section.
Top
 
10. What are town names and what are they used for?

Town names are the names of cities, towns or events that can be printed and be applied to existing stock designs.
Top
 
11. What artwork is required for making decals?

Detailed information is provided in the artwork section.
Top
 
12. What file formats are acceptable for sending in an artwork file?

We recommend you send your file in ".eps", ".jpg", or ".Il" format.
Top
 
13. What stock decals are available?

Decal Craft designs stock decals which can be easily transformed into an exclusive souvenir design for a particular event or location. Refer to our online catalog for samples of our current designs.
Top
 
14. Do you have a catalog?

A printed catalog is not available because Decal Craft is mainly a custom decal manufacturer.
Top